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How often do you recommend using the FaceMaster® and how long does a treatment take?
The recommended usage is every other day. This gives the muscles time to rest and change. The entire treatment takes 18 minutes after you've gained some experience with using the product; initially the treatment will take a little longer.
You can feather an extra 12 minutes every day if you desire.
The factory default setting for INTENSITY is too high for me. How do I turn it down?
Individual’s sensitivity to the INTENSITY level varies widely, which is why it is adjustable. When the FaceMaster® is powered-on, use the INTENSITY buttons next to the display to adjust the level that best works for you. The larger button on the left increases intensity, while the smaller button to the right decreases intensity. There are a series of bars in the display area, along the left edge, that indicate what the INTENSITY setting is. The more bars, the higher the INTENSITY.
How much conductive solution should I be using?
You will only need to dip the foam caps into the solution four or five times for the full treatment of 18 minutes. If you are using the additional 12 minute feathering program you will need to dip the wands at least one more time.
When I use the FaceMaster® on my eyes for longer than the 3 minutes that the FaceMaster® recommends, the INTENSITY seems to go up and it can be mildly uncomfortable. What is going on and what can I do to make this a more comfortable experience?
After 3 minutes of using the FaceMaster® in its eye-mode, it switches to working on the face. The INTENSITY setting when working on the face is higher than when working on the eyes, so using your FaceMaster® on your eyes while in face-mode might feel mildly uncomfortable. You should switch the FaceMaster® back to the eye mode if you want to keep working on the eyes.
Can the FaceMaster® be used on your neck? If not, when will you have a product that does work on the neck?
The neck area is contraindicated for use with your FaceMaster. Please do not try to use your FaceMaster® product on areas of your neck.
In terms of when a product might be available for use on the neck areas, we currently have no plans in development. We do understand & hear your desire for such a product, and will take that into strong consideration as we make our development decisions.
I've just started using my new FaceMaster® and I've followed the step-by-step DVD Instructions. I understand and felt the twitching sensation. However, at times I feel a stinging sensation with mild sparks emitted from the probes. I am using my FaceMaster® correctly?
The FaceMaster® is a machine that uses electric stimulation to tone and tighten the muscles of the face. The current is felt during treatment by most of our customers. Everyone's tolerance is different and that is why we provide you with an intensity control button. This will allow you to increase or decrease the amount of intensity sent throught the wands. Our recommendation is to decrease the intensity to just one bar (readout located on the LCD display on your left side). This will make the use of the FaceMaster® more comfortable for you. Feel free to increase this intensity as you get used to using the unit.
Can't I just run the FaceMaster® wands randomly over the face?
No. For best results, it is very important to follow our video and written directions. Refer to the DVD and information and usage manuals which you received when you purchased your FaceMaster®, or click here for operating instructions.
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