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I turn my FaceMaster® on and it just beeps. I thought it might be the battery so I changed it, but all it continues to do is beep. What's wrong?
You can almost always solve these problems by following these instructions: First, unplug the wands from the unit. Plug the wands back in with the cord of the wands facing the back or where the wands are stored when not in use. Push hard until you feel the connection move into place. When you think you have it in all the way, please push down one more time to be sure. Put the foam caps on the wand tips and wet them thoroughly with conductive solution. Turn the machine on, the display should read 3:00 and will beep every second. Touch and hold the wand tips together for a moment and then release, this should start the timer counting down and the beep should change to every 10 seconds. The current is now flowing and the unit is ready for use. If these steps do not work the first time, please repeat one more time.
When I turn the machine on and everything is setup properly, 3min comes up on the counter and it starts to beep then it shuts off. No time is displayed, there is no beeping and I can't feel anything when I apply the wands to my face. I can't even increase the intensity. It has done this consistently every time I've tried to use it.
Please see the above FAQ on constant beeping. The same solution is recommended.
My FaceMaster® turns on, but I don't feel anything, or the intensity doesn't seem to work.
You can almost always solve these problems by following these instructions: First, unplug the wands from the unit. Plug the wands back in with the cord of the wands facing the back or where the wands are stored when not in use. Push hard until you feel the connection move into place. When you think you have it in all the way, please push down one more time to be sure. Put the foam caps on the wand tips and wet them thoroughly with conductive solution. Turn the machine on, the display should read 3:00 and will beep every second. Touch and hold the wand tips together for a moment and then release, this should start the timer counting down and the beep should change to every 10 seconds. The current is now flowing and the unit is ready for use. If these steps do not work the first time, please repeat one more time.
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